Released in November, the Suno Research's app is a case of great design and customer satisfaction.
The purpose of this App is to grant access for people who use smartphones very often, as an alternative for desktop access
1. Analysis of the comments of customers on NPS (Net Promoter Score); 2. Mapping of main features (according to NPS analysis); 3. Online In-depth Interviews with customers to validate the scope; 4. Design and prototype of all interfaces for the first release; 5. Remote Usability tests to validate the App prototype; 6. UX Specification and assets exported for IT development;
The app was released in the first week of November of this year and already got almost a five-star rating, indicating that the customers are satisfied with the product.
The Design process was led with great commitment and the IT implementation delivered the application with quality and following the design specifications.
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